Showcasing some of the work we have done with clients over the years
"Turning insights into gold, UNIBA Partners embarked on a journey with Investor in Customers (IIC) to understand our network and Partners better."
“Measuring our customer excellence through an externally verified business like IIC also made our achievements more credible than doing a survey ourselves."
“Tandem were keen to take advantage of the opportunity to work with Investor in Customers (IIC) in relation to the new Consumer Duty Principles."
"As a customer centric business, we want to understand what our clients and staff think of our service and importantly how we can improve what we do. We felt that the IIC survey would be the perfect solution to achieve this."
"We want everyone who encounters us to see and feel our passion for our work. This award & our work with IIC year on year, recognises the lengths we go to deliver an outstanding customer experience"
“IIC is really valuable at influencing our customer experience strategy and understanding what we're doing well and what we could improve for our customers."
"We chose to work with IIC as we wanted a way to assess, and evidence, that the journeys our customers go on.."
“Understanding how our customers feel about the service we provide and understanding where we can improve is invaluable."
“We were the first in our industry to achieve the accreditation, which was quite a coup! We are always looking forward, taking on all the feedback & creating action plans to further improve where we can."
