Our CPD Accredited eLearning course, The IIC Ambassador Award, equips staff with the skills and knowledge to enable them to deliver remarkable customer experiences.
The IIC Ambassador Award is a prestigious recognition that is designed to create customer champions.
Whatever industry or sector you work in, this award is aimed at equipping your employees with the skills and knowledge to deliver a remarkable customer experience.
The award also counts towards CPD hours/points.
It emphasises the importance of understanding customer needs and exceeding their expectations.
By working through this course, your employees will gain valuable insights into building strong customer relationships and enhancing customer satisfaction, no matter what their role, or who they work with.
Recognising their skills with the prestigious Ambassador Award will reinforce your business as an investor in customers.
Individual Benefits:
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CPD Accredited: Counts towards your CPD points/credits
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Raised profile: Instant recognition by customers and colleagues
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Improved Performance: Valuable insights into building stronger customer relationships
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Professional Development: A transferable award, enhancing professional development
Company Benefits:
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Consistent Customer Experience: Ensuring key staff consistently delight customers
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Increased Brand Reputation: Reinforces your customer centric credentials
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Maximise your ROI: Incorporate within your induction programme to ensure consistency from day one
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Employee Onboarding: Establishing you as an employer of choice
In-person training
We also offer, along with our partners and training specialists Accelerator Solutions Limited, an
in-person (classroom training) version of the IIC Ambassador Award, which is completely bespoke to your company.
The format includes interactive training sessions, offline working and a feedback report.